Saturday, February 25, 2006

My Opinion of NetFlix - February 23, 2006

My Opinion of NetFlix - February 23, 2006

Our Netflix account has slown to a crawl since my last posts.

I think we may cancel our account.

Friday, February 24, 2006

Four Charged for Selling Body Parts

Four Charged for Selling Body Parts

They were supposed to be enbalming the bodies. Instead they were ripping them open, extracting bones and replacing them with PVC pipes!!! Sick!

Sunday, February 19, 2006

CIA chief sacked for opposing torture - World - Times Online

CatStuff: Cat Facts and Trivia

Interesting stuff, actually.

Thursday, February 16, 2006

Netflix is being sick, again

Last time I wrote about Netflix, I mentioned that Netflix was taking people for ride. Not me. Just other people. That has changed. They are taking me for a ride, too. They have now begun to delay our shipments. I guess we thought that when they said "unlimited," they weren't lying. Wrong. They lied. Funny thing, me and a bunch of other people that I have read about had amazing, quick delivery at when we first signed up. Now, everybody's shipments are delayed just because of our loyalty. It used to take like one or two days for Netflix to acknowledge that they received our DVD in the mail, now it takes a week! Is it a coincidence that me and a bunch of other people get fast shipments in the beginning, and then as time goes on we get throttled?

Tuesday, February 14, 2006

this is an audio post - click to play
this is an audio post - click to play

Monday, February 13, 2006

this is an audio post - click to play

Saturday, February 11, 2006

Hunt County

The restaurants in my area are sickening. Check it out:

Hunt County

Netflix Throttle logo for all

Oops



Oops. Got a little trigger happy, there.

Netflix takes their most loyal, high volume customers for a ride

Roving reporter who is too lazy to rove:

If you are a low volume Netflix account holder and don't request over 11 DVDs per month, then don't worry about reading this. Quit worrying and go to some sort of online game site. However, if you are a high volume Netflix customer, you may not be one much longer. Chances are, you are frustrated with them for punishing you for your loyal business.

Netflix is a service that let's you rent "unlimited" DVDs per month (2 or 3 at a time) by mail, at a flat fee. 1. Order them. 2. Watch them. 3. Send them back postage paid. 4. Get the next ones. Repeat as necessary -- as many times as you can fit in one month. Late fees are a thing of the past.

PROBLEM: Netflix delays shipment of the more popular movies if you are a high volume customer (over 11 DVDs per month) People call it "throttling." Netflix calls it "smoothing." Hmmmmmmmm.

Read all about it here.

Well, anyway... We have a Netflix account and are low volume customers. So, your roving reporter decided to call up Netflix and ask 'em about it. Yup. And what a phone call it was. First, I sweetly and simply told the customer service dude that I was calling about the news article (Yahoo) about throttling. He suddenly became extremely defensive and talked in a very loud, quick, and perhaps angry manner. This surprised me as I meant to at least start things off in a civilized manner. He talked a long time and said that Netflix has "never tried to hide the fact that they delay the shipment of movies to high volume customers." Speaking in a controlled manner, I gently injected the poison and asked him when their Terms of Use agreement changed, and if they had hidden this from their customers before the Terms of Use was updated. He got upset and said that everything I needed to know was in the article. He said that he was "not in a position to answer this" and expressed concern that I might be recording the conversation. I didn't record it BTW.

After more talk I told him that I thought that some people felt that they were treating their new customers well and treating the more long term loyal customers like a bunch of trash. His responses to this were the most interesting of all. He said, "Most of the customers I have talked to just feel like those people ([high volume customers]) just need to get a life." His attitude insinuated that he agreed with the idea that his high volume customers are just stupid! In other words, he could care less about his loyal high volume customers. That's nice. What a sweety.

His next little antic was to impart a pearl or two of wisdom to me: "You know, it's not what America can do for you, but what you can do for America." Huh? Does this sound like someone who has any grasp on what the term customer service means? Let me translate for him, as I am bilingual in English/moron: "You know, it's not what Netflix can do for it's customers, but what it's customers can do for it."

He then said: "Some people just have this idea -- all they can think about is me, me, me, me!" Wow. I mean he is of course right, but what kind of customer service attitude is that? So his high volume customers who pay Netflix $17.99 per month are just selfish???!!! Gimmie a break!
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